Transit Systems 2020-09-14 2020-10-14

Bus Terminal Manager

Company: SMART View more listings
Location: Clinton Township, Michigan
Job Status: Full-time
Job ID: 125780

Department: Transportation

Employee Group: Exempt

Starting Salary: $85,093

SMART is southeast Michigan’s only regional public transportation provider offering convenient, reliable and safe transportation for Macomb, Oakland and Wayne Counties.

Under general supervision, the Terminal Manager coordinates and directs all phases of transportation and maintenance activities for the terminal. Responsible for the scheduling, training and supervision of first line supervisory employees and administrative staff; assists in the coordination and training of Fixed Route and Connector Operators.

Duties and Responsibilities

  • Coordinates, directs, and supervises the daily transit and maintenance activities of the terminal ensuring that there are appropriate manpower and sufficient coaches available to meet scheduled service requirements.

  • Oversees the vault house function to ensure proper and secure handling of fare revenues collected through Fixed Route and Connector transit services.

  • Supervises, staffs and directs administrative staff.

  • Coordinates, directs and supervises the scheduling and training of dispatchers, road supervisors and maintenance supervisors. Assists in the coordination of scheduling and training of fixed route and connector bus operators.

  • Counsels division employees and issues discipline as appropriate.

  • Represents the Authority at first and second step grievance meetings for represented employees.

  • Assists in the development and compliance of division operations budget.

  • Investigates accidents to ensure compliance with Authority policies and procedures.

  • Responds to and investigates passenger inquiries and complaints relating to routes, schedules, safety, and driver/passenger relations.

  • Surveys new routes and recommends existing schedule changes.

  • Performs other duties as assigned.

Minimum Requirements
  • Bachelor’s degree in Business Administration, Transportation, Planning, Public Administration or related field or seven (7) years of progressive experience in transportation management.

  • Five years' supervisory experience in transportation and/or maintenance management and schedule preparation.

  • Knowledgeable in the repair of heavy-duty diesel and gasoline powered vehicles.

  • Ability to obtain a Michigan Commercial Driver’s License (CDL) with proper endorsements within thirty (30) days of appointment.

  • Proficient in the use of Windows-based MS Word and MS Excel applications.

  • Effective verbal and written communication skills.

  • Strong team leadership and interpersonal skills.

  • Problem solving and analytical skills.

SMART offers a competitive benefits package, defined benefit pension, free employee transportation pass on fixed route service, tuition reimbursement, and paid vacation and holidays.

Interested candidates may apply online at or submit a resume by email to Human Resources at

SMART is an Equal Employment Opportunity Employer

Transit Job Listing - Bus Terminal Manager