Transit Systems 2021-07-16 2021-08-20

Customer Experience and Contract Compliance Manager

Company: Central Midlands Regional Transit Authority/The Comet View more listings
Location: Columbia, South Carolina
Job Status: Full-time
Job ID: 121738

Under direction from the Director of Administration and Operations/COO, this position has the responsibility for overseeing The COMET’s customer-facing programs, including the oversight of the customer call center, COMET Central, monitoring contracted transit operations and act as a liaison between The COMET and the customer facing contracts currently under contract to The COMET. This position would provide the “eyes and ears” for The COMET and coordinate activity between the contractors’ operations teams, The COMET departments, and the bus riding passengers. This position would work closely with The COMET’s customer-facing contractors and identify actions needed to improve overall service quality. The position will also supervise the customer call center and COMET Central activities.

This position will also coordinate efforts related to safety, security and fixed facilities owned or controlled by The COMET and coordinate any necessary compliance related activities such as National Transit Database, safety, security and asset management/tracking with Federal Transit Administration (FTA) by the service providers with the Finance and Regulatory Compliance Department.

For additional information visit Submit a cover letter, resume and references to

The COMET is an Equal Opportunity Employer.

Transit Job Listing - Customer Experience and Contract Compliance Manager