Transit Systems 2019-10-04 2019-11-08

Chief Information/Technology Officer

Company: Hampton Roads Transit View more listings
Location: Norfolk, Virginia
Job Status: Full-time
Job ID: 116716

Hampton Roads Transit is seeking an innovative and experienced professional to serve as Chief Information Officer/Chief Technology Officer to support the advancement of mobility in the region by expanding into new areas of IT and incorporating new technology areas in support of the vision and mission of HRT. The CIO/CTO’s primary role is to make sure that technology is working throughout the agency and he/she will serve as a consultant and advisor to all departments of HRT in order to assure collaborative efforts are made towards the common goals of the agency’s technology objectives.

Essential Job Functions:

  • Provides leadership in the successful implementation of transit-specific and all other information technology throughout all modes of the organization’s transit – bus, ferry, light rail and paratransit.

  • Serves as the company’s top technology infrastructure manager.

  • Develops and manages the agency technology security program.

  • Responsible for developing and adhering to security procedures for user access to HRT systems.

  • Protect the confidentiality, integrity, and availability of the company’s data and servers.

  • Establishes governance and regulatory compliance processes of direction and control to ensure that agency and departmental technology objectives are achieved.

  • Establishes Technology policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.

  • Builds an IT strategy that tightly aligns/connects with the agency business strategy. Develop, implement and maintain a long-range staffing, hardware, operating systems, data networking and security plans that meet the strategic and growth needs of the business and ensure regulatory compliance. Oversees all technology of the agency as it pertains to resources, funding, capital and expense budgeting, development, implementation, maintenance and training.

  • Maintains a general working knowledge of all in-house transit applications and enhancements.

  • Management of the overall agency technology budget and fiscal responsibilities around technology defining the strategy around recruiting, budgets and other departmental expenditures.

  • Administers the department’s operating budget, within budgetary guidelines to contribute to cost-effective operation of the agency.

  • Lead organization in anticipating and reacting to major transit and technology changes.

  • Creates and manages the agency’s Technology Capital Improvement Plan and administers associated federal and state grants.

  • Implements and manages all HRT Intelligent Transportation Systems (ITS) transit technologies and ensures inclusion and management of HRT ITS projects within the Hampton Roads regional ITS Strategic Plan.

  • Maintains quality assurance and currency for all transit Enterprise Application systems implementations and development.

  • Has a strong background in business processes, technologies and systems that support best-in-class operations including high volume and high availability environments.

  • Experience leading large-scale network deployment and optimization projects

  • Develop and maintain a communication system for the agency, including network infrastructure, wide area connectivity, etc.

  • Experience leading and motivating teams, including providing direction, coaching and giving effective feedback to team members.

  • Communicates the agency’s technology strategy to the Board, management, staff, customers, and stakeholders.

  • Works closely with other C-level executives to create strategic plans for the agency’s future growth.

  • Remains continuously aware of transit, science and technology trends and “state of the art” technologies required.

  • Prepares proposals, analysis, programming, computer services and manages all technology-related procurements.

  • Supervises and provides technical leadership for Technology staff including responsibility for hiring and evaluations.

  • Collaborates and manages vendors that supply infrastructure solutions and that supply solutions to enhance the agency’s business. Acts as primary technical contact with all software vendors.

Knowledge, Abilities and Skills:
  • Strong decision-making, follow-up, follow-through, priority setting, and attention to detail skills are required. Demonstrated ability to practice good judgment required.

  • Strong business acumen and demonstrated analytical skills.

  • Strong strategic planning skills, leadership skills, interpersonal skills, change management skills.

  • Working knowledge of networking, communications, application administration, development, emerging technologies, database management, enterprise system implementation.

  • Experience implementing ERP systems.

  • Experience working in the fast-changing technology landscape and with the responsibility and the pressure that comes with leading a business to success in this environment.

  • Ability to engage in case study analysis to gain insights into real-world business challenges.

  • Experience in evaluating technology and business problems and creating manageable solutions.

  • Ability to actively communicate, inspire and motivate all levels of staff.

  • Ability to think and act strategically and proactively.

  • Strong writing and presentation skills.

Education and Experience: Bachelor’s degree in Computer Science, Management Information Systems, or related technological degree. Master’s degree, PMP and Technology Certifications a plus. 10-15 years’ experience in managing one or more information technology processing functions (operations, development, etc.). Advanced training through technical institutions and/or colleges is also necessary to maintain skills to develop the systems necessary for the company’s success. Transit technology experience a must.

To view complete job description and to apply, please visit our website at

Hampton Roads Transit is an Equal Opportunity Employer

Transit Job Listing - Chief Information/Technology Officer