Transit Systems 2019-08-12 2019-09-14

Operations Manager

Company: National Express Transit View more listings
Location: Vallejo, California
Job Status: Full-time
Job ID: 115455
Website: https://careers.nellc.com/vallejo-ca/operations-manager/7351FE9C242C4E3A9B7CFCDCF05BA880/job/

Global, Local, Total
National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking an Operations Manager for our Customer Service Center (CSC) in Vallejo, CA.

Responsibilities:

  • Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.

  • Provides staff leadership by promoting and ensuring safe, efficient and effective operations

  • Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.

  • Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.

  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.

  • Oversees compliance with state and federal regulations

  • Attends meetings with customers and represents company in professional manner

  • Prepares and submits required customer-related reports in a timely manner.

  • Documents and manages customer or employee complaints and review customer survey data

  • Responsible for knowledge of CSC contracts and accompanying operational requirements.

  • Collects and audits employees' time sheets.

  • Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.

  • Examines and reviews the daily exception report.

  • Approves all expenditures in accord with company guidelines.

  • Ensures the effective utilization of vehicles.

  • Oversees the optimization of vehicle routing


Qualifications
  • High School diploma or equivalent. Some college preferred.

  • 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Supervisory experience preferred; specifically experience supervising/training a driver workforce

  • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

  • Strong leadership skills and interpersonal skills

  • Strong organizational and group presentation skills

  • Well-developed multi-tasking and time management skills

  • Possess a valid Commercial Driver’s License with appropriate endorsements

  • Bilingual abilities a plus

Click Here to Apply

Transit Job Listing - Operations Manager