Transit Systems 2022-11-18 2022-12-23

Director of Operations

South Bend Public Transportation Corporation (Transpo)
South Bend, Indiana

Job ID: 115182
Job Status: Full-time

This position provides oversight and management of the service delivery for fixed route and paratransit service including all departmental activities.

  • Provides overall leadership, planning and direction for the department.

  • Assures the effective delivery of fixed route and paratransit service with a focus on safety and training, customer service and on-time performance.

  • Position will play a key role in the implementation of CAD/AVL software in 2023.

  • Plans, implements and directs programs to improve department efficiencies and service delivery.

  • Assists with hiring, training, on-going development and performance appraisals for Operations Department employees.

  • Assists with internal investigations and resolves employees issues and grievances.

  • Advises Operations Managers and Supervisors on labor issues including safety, security, employee relations, scheduling and training.

  • Assists with departmental reporting and ridership analysis.

  • Other duties and responsibilities as assigned by the General Manager & CEO

Full job description is available online:

Interested candidates may submit a cover letter with salary requirements and resume to Amy Hill, General Manager & CEO,

When applying, mention you saw this listing on

Transit Job Listing - Director of Operations