Transit Systems 2019-05-10 2019-06-10

Manager of Information Technology

Company: Ann Arbor Area Transportation Authority View more listings
Location: Ann Arbor, Michigan
Job Status: Full-time
Job ID: 113191

Close Date: Monday, June 10, 2019

Salary Range: $100,734 - $134,312 Annually

Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer


May 10, 2019 – June 10, 2019 – Employment Applications

  1. Submit an Ann Arbor Area Transportation Authority Employment Application Form (on-line or paper), completed in its entirety by the posted deadline date.

  2. Apply on-line at

  3. Paper applications must be received in the AAATA office at 2700 S. Industrial Highway, Ann Arbor, MI 48104 by 5:00pm on the posted deadline date. Paper applications are available at the same address.

  4. Applications not completed in their entirety will not be considered.

  5. Faxed or emailed applications will not be accepted.

  6. Late and incomplete applications will not be accepted.

  1. Interviews will be granted to selected qualified candidates as applications are received.

  2. Qualified candidates selected for an interview will be notified via telephone.

  3. Applicants who are not selected for an interview will receive notification they are no longer being considered.


The Manager of Information Technology (IT) provides leadership, management, and guidance related to the strategic and operational components of information technology functions in alignment with the business objectives of the organization. This position will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The Manager of Information Technology works closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. Responsibilities also include defining and implementing IT policies, procedures and best practices related to IT operations, governance and infrastructure. This position ensures oversight of subcontractors associated with communications, financial, material management, and other systems.

Direct reports include Network Administrator/Engineer, Software Developer, and Systems Administrator.

Accountabilities and Essential Functions:

Lead, manage, and provide guidance on information technology strategy and operations in order to ensure appropriate information technology infrastructure and resources are available to fulfill the organization’s mission, ensure smooth business operations and safeguard Authority assets.
  • Establish IT strategy that focuses on current and future business needs; lead IT systems deployment strategy

  • Develop, implement, enhance and enforce IT policies and procedures by way of systems that will improve the overall operation and effectiveness of the organization. In particular, manage and provide critical analysis of the IT function and resources of the organization.

  • Identify and develop the capability (e.g. awareness, training, and access) to use IT tools across the organization.

  • Maintain inventory and ensure hardware and software renewal to keep technology tools up to date and supportable.

  • Ensure that software systems and applications meet business needs by conducting system audits of technologies implemented.

  • Establish and maintain departmental Standard Operating Procedures (SOPs) to ensure high quality and consistent service is provided to internal customers.

  • Establish and use departmental Key Performance Indicators (KPI) to support excellence in service delivery to internal customers.

  • Responsible for ensuring appropriate and effective disaster recovery and back-up procedures are in place to maintain smooth business operations; accountable for ensuring adequate information security and control structures are in place.

  • Manage IT contracts for infrastructure and software maintenance.

  • Interface and negotiate with software and hardware vendors; provide expertise to project owners.

  • Participate in the development of the organization’s’ plans and programs as a strategic partner, particularly from the perspective of IT and its impact on the business operations.

  • Establish credibility throughout the organization to be an effective listener and problem solver on IT issues. Provide technical advice and knowledge to others.

Provide senior leadership and supervision for the Information Technology department for the purpose of developing a high-performance team that can deliver services effectively and efficiently in a changing environment.
  • Model and promote appropriate behaviors to foster a positive workplace culture.

  • Inspire staff to enhance employee engagement. Help staff to understand the agency’s common purpose, values, ideals, and goals. Help staff to understand how their role contributes to the overall success of the team and impacts in the community.

  • Encourage reflection and innovation in order to create an atmosphere of learning, growth and continuous improvement. Identify emerging trends, challenges and opportunities. Help to facilitate change.

  • Ensure effective communication and coordination within the department, and between the department and other parts of the organization. Assist in communication with Executive Team, Senior Management Team, Board members, staff, and partners. Establish cross-functional teams as needed.

  • Foster delegation, empowerment and collaboration for staff in order to encourage staff growth, organizational productivity and superior results.

  • Ensure recognitions and celebrations to enhance employee engagement, pride, loyalty, and commitment to team and community (espirt de corps). Help staff reach their potential in order to enhance individual and organizational capacity. Provide clear expectations, coaching and feedback to direct reports in order to build on strengths, and foster learning and continuous improvement. Hold staff accountable for decisions, behaviors and actions. Establish employee development and succession plans.

Ensure effective and efficient approaches to resource management throughout the department for the purposes of delivering agreed upon results.
  • Work to ensure the department delivers agreed-upon results with the appropriate balance of quality, cost and timeliness. Oversee implementation of key projects or initiatives.

  • Establish and recommend appropriate allocation of people and resources to ensure successful and efficient service delivery to internal and external customers.

  • Establish and recommend appropriate policies, processes, procedures, and systems to help effectively and efficiently handle workload. Establish appropriate organizational structures, and vertical and lateral communication flows. Ensure all are documented clearly.

  • Demonstrate strong fiscal management including overseeing budgets, monitoring and managing financial resources, deadlines, and performance measures.

  • Work towards smooth functioning between departments.

  • Manage compliance with all relevant agency, regulatory, legislative and policy requirements, including those related to safety and privacy, confidentiality and record management. Manage risks, assets, and liabilities.

  • As delegated by the immediate supervisor, arrange/negotiate contracts, agreements, partnerships and other undertakings with outside organizations, ensuring the parameters of Authority policies are met.

Participate in senior agency leadership to ensure the development and success of the overall organization.
  • As a member of the Senior Management Team help to clarify and implement the agency’s strategic direction, administrative policies and decisions as required.

  • Operate as an interface between Senior Management Team and staff in order to foster strong and effective vertical and lateral communications and information flow.

  • Ensure intra and inter-departmental communication and collaboration to clarify expectations, resolve misunderstandings, maximize integration, minimize overlaps, leverage economies of scale, improve overall organizational capabilities, and realize efficiencies. Support cross-functional teams as needed.

  • Perform other leadership duties, as assigned. This may include acting for this position’s immediate supervisor.

Knowledge, Skills, and Abilities:
  • Minimum of 5 years of experience in information technology management preferably in a public agency or similar environment. Systems analysis, data governance and project management experience required.

  • Bachelor’s Degree in Information Technology, Computer Science, Business Administration or related field required. Master’s degree preferred.

  • Minimum of 3 years of supervisory experience required.

  • Considerable knowledge and skill in preparation, development and administration of short- and long-range strategic operational plans, and complex and comprehensive reports and documents.

  • Ability to plan, direct and supervise the work of employees to obtain efficient and effective results.

  • Ability to interact with the public in a tactful and courteous manner and to establish and maintain effective working relationships with employees, Board members and stakeholders.

  • Ability to communicate effectively verbally and in writing.

  • Perform without supervision.

  • Ability to analyze, recommend, and implement solutions to complex operational problems and issues.

  • Work on multiple concurrent tasks with frequent interruptions.

  • Perform as an effective team player.

Reports to:
Deputy CEO, Finance and Administration

Transit Job Listing - Manager of Information Technology