Transit Systems 2019-04-10 2019-05-15

Sr. Director of Location Management Support

Company: First Transit View more listings
Location: Cincinnati, Ohio
Job Status: Full-time
Job ID: 112456

Job Purpose: Responsible for solutions for critical locations, coaches GM’s, manages start ups and has a strong understanding of transit technology and best practice.

Major Responsibilities:

  • Interacts with critical locations (traditional city and suburban fixed route services, commuter express services, Para-transit services, airport, corporate and university shuttles) to complete operational turn arounds.

  • Ensures services are provided at a consistent level and in line with transit agency expectations and requirements. Will provide system reviews and meet with contracted clients.

  • Maintains quality service and customer satisfaction working with region staffs.

  • May temporarily fill in as acting site management at a site that is short staffed and critical.

  • Manages resources for start ups. Is the owner of our official start up plan template document.

  • Coaches and mentors managers

  • May coordinate the need for and the provision of corporate support staff

  • Reviews budgets for the critical locations and monitor their financial performance

  • Creates opportunities to hire and develop new managers as well as makes recommendations for promotion or improvement plans

  • Additional special projects and duties as assigned

Minimum Education & Certifications Required:
  • Bachelor’s Degree (or equivalent)

  • Master’s Degree preferred

  • Valid driver’s license

Experience & Skills Required:
  • 10 years proven experience in passenger transportation or comparable service industry showing a consistent successful upward employment progression

  • Comprehensive knowledge of successfully managing a multitude of transit services

  • Comprehensive understanding of sophisticated computer software programs

  • Superb leadership and motivational skills

  • Superior oral and written communication skills; fluent in English

  • Excellent multi-tasking and organizational skills

  • Ability to maintain a positive attitude and promote teamwork in all aspects of daily operations

  • Knowledgeable of HR systems and tools

  • Committed to a Safety Lifestyle

  • Comprehensive knowledge of computer software programs for business applications

  • Ability to assimilate information quickly and accurately

Transit Job Listing - Sr. Director of Location Management Support