Transit Systems 2019-03-21 2019-04-25

CMBC Director, Operations

Company: Coast Mountain Bus Company View more listings
Location: Vancouver, British Columbia
Job Status: Full-time
Job ID: 111937

Over 900,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.

Primary Purpose: Directs all Transit bus operations within the Metro Vancouver region, involving strategic and operational planning, leading all transit centers and related workforce management, directing CMBC emergency operations, and overseeing central standards for all transit operations.

Key Accountabilities:

  • Participates in divisional strategic planning and shares accountability for the achievement of divisional results.

  • Translates broad business goals into long and short term strategies and plans for transit bus operations, with particular emphasis on operational and resource planning to optimize service and control cost. Also ensures transit bus operations align to TransLink enterprise objectives and are in compliance with regulatory requirements and policies.

  • Provides strategic leadership to all transit center operations providing 24/7/365 service within the Metro Vancouver region, and directs the management and dispatch of a substantially large workforce, ensuring adequate resourcing levels and skill development to meet business requirements, and compliance with collective agreements.

  • Directs CMBC emergency operating center, which involves coordinating with emergency services (police, fire, ambulance, etc) and making operational/business, following the BCERMS model as incidents occur. Also provides input to risk identification/mitigation, and liaises with CMBC Executive Management Team, TransLink Executive, and others on policy issues.

  • Directs transit supervisory function in the delivery of 24/7 first response services, and in ensuring that policies and standards are addressed throughout transit bus operations.

  • Directs development and maintenance of central standards for all transit operations, including system testing/administration, help desk services, operating manuals and procedures, and all related transit operations infrastructure. Also directs ongoing assessment of procedures and processes, implementing enhancements as necessary to streamline and optimize transit bus operations.

  • Provides expertise and advice to CMBC executive on all aspects of transit bus operations, and reports on status of operations and critical incidents at key intervals.

  • Develops critical relationships with union executives and representatives, engaging in dialogue to mitigate and resolve emerging issues, and fostering acceptable operator productivity levels.

  • Represents CMBC transit bus operations on internal/external steering, technical and collective bargaining committees and stakeholder meetings; and participates in development/implementation of CMBC and enterprise initiatives.

  • Develops sustainable alternate, ancillary revenue streams for CMBC and the TransLink enterprise.

  • Manages a team of direct reports including selection, development, coaching, performance management and all other people management practices. Also oversees management of all indirect reports in a substantially large workforce group, ensuring compliance with enterprise human resource policies and practices, as well as collective agreements.


Education & Experience: The requirements for this job are acquired through a bachelor degree in business administration or related discipline, and 10 years of related management experience at progressive levels of responsibility, including leading an operations division/department.

Other Requirements:
  • Expert change management skills and experience in driving strategic change and business outcome.

  • Expert knowledge of the concepts, principles, practices and techniques pertaining to operations management.

  • Advanced knowledge of emergency planning & business resiliency/continuity practices.

  • Advanced planning and organizational skills to develop strategies and plans for a large workforce, with particular emphasis on operational and resource planning to optimize service and control cost.

  • Advanced interpersonal skills to provide expertise and advice to CMBC executive; engage in dialogue with union executives/representatives to address and resolve issues; and to represent CMBC on a wide range of internal/external committees and stakeholder meetings.

  • Advanced analytical, problem solving and decision making skills to identify and mitigate risks pertaining to a large operation, and to identify and resolve roadblocks to achieving operating goals.

  • Advanced leadership, development and team building skills to manage direct reports, and to provide senior direction to a significant workforce group (includes solid knowledge of labor relations, dispute resolution, and related legislation in the context of people management).

  • Due to the nature of the 24/7 services we provide, there may be times where late or extra hours are required

WORK SCHEDULE: 37.5 hours per week.

RATE OF PAY: Grade 09. $126,863 - $158,579 per annum

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioral descriptive interview questions.

Please go to and click on the Coast Mountain Bus Company tab to apply for this position and view instructions on the process. INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application online.

Closing Date: April 26, 2019

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to

Coast Mountain Bus Company is an equal opportunity employer.

Transit Job Listing - CMBC Director, Operations