Transit Management Groups 2018-11-08 2018-11-30

Operations Manager - Proposed Business, Western Region

Company: RATP Dev USA View more listings
Location: Ft. Worth, Texas
Job Status: Full-time
Job ID: 108710

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Essential Functions:

  • Maintains an effective working relationship and communication with the General Manager, peers and subordinates.

  • Responsible for hiring, training, managing and development of operations personnel.

  • Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.

  • Oversees and manages through direct reports the daily operations and customer service of the transit system.

  • Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.

  • Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.

  • Responsible for reviewing and maintaining accident investigations and customer complaints.

  • Responsible for managing within the division’s allocated budget.

  • Formulates and maintains the SSEPP

  • Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.

  • Ability to function as the General Manager in the GM’s absence.

Education and Experience:
  • Bachelor’s degree or equivalent experience, preferably in the transit industry.

  • Minimum 3 years’ operations management/supervisor experience in transit operations.

  • Must have strong written and verbal communication skills including experience in presenting and speaking to groups.

  • Must have excellent computer skills including Word and Excel spreadsheets.

  • Experience in working with local governments or municipalities.

  • Strong interpersonal skills and the ability to build effective relationships.

  • Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies.

  • Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.

  • Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.

Transit Job Listing - Operations Manager - Proposed Business, Western Region