Transit Systems 2018-10-04 2018-11-08

General Manager

Company: MTM View more listings
Location: Livermore, California
Job Status: Full-time
Job ID: 107826

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a General Manager!

The General Manager works in collaboration with operations, MTM support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. The General Manager also acts as the internal liaison between MTM departments and Livermore Amador Valley Transit Authority (LAVTA) to ensure that MTM is fully compliant with the contractual requirements for the LAVTA Wheels brokerage.

This position is located at our office in Livermore, CA.


  • Provide oversight of direct and non-direct reports to ensure business outcomes and contract goals are defined and met

  • Learn and understand all aspects of the contract

  • Plan continuously for growth and issue resolution

  • Review service delivery to ensure that the brokerage is being operated and delivered in the most cost effective means possible

  • Responsible for building (or assuring building of) required documents and Work Plans as needed

  • Through in-services and trade shows, present positive image of MTM

  • Keep abreast of changes to LAVTA Wheels program rules, regulations and policies

  • Work with the Client to follow through on service issues, trouble-shooting problems and concerns, complaints and education

  • Act as a liaison between MTM and external stakeholders to educate on MTM services and ensure customer satisfaction

  • Identify and manage stakeholders’ expectations during all phases of the contract

  • Provide ongoing, day-to-day service support to Client personnel

  • Present annual plan reviews and work in a consultative manner with Client

  • Inform clients of new items relating to the Paratransit industry and/or MTM services

  • Address all issues in a timely manner to the satisfaction of the client and MTM

  • Acquire a good understanding of LAVTA local climate and issues pertaining to the passenger transportation industry, specifically the paratransit, livery and ambulate sectors

  • Maintain active involvement in passenger transportation programs and transportation related conferences/seminars

  • Ensure ongoing compliance to MTM’s Quality Management Program

  • Gain and maintain in-depth knowledge of MTM Transportation Guidelines and Vendor Quality Improvement Program

  • Provide necessary data and information to MTM staff assisting in the continuous monitoring and coordination of quality management activity; i.e. credentialing, re-credentialing, and quality management

  • Gain and maintain in-depth knowledge of MTM departments

  • Prepare for, coordinate, and conduct, quarterly in-services with Client

  • Educate Client on MTM procedures and services

  • Be available as Client’s key contact for any issues relating to the program

  • Address all issues in a timely manner to the satisfaction of the client and MTM

Minimum Qualifications:
  • Bachelor’s degree preferred

  • Previous operations management experience in the brokerage, para-transit or transit industries

  • Moderate to advanced computer skills

  • Proven experience supervising and monitoring the delivery of contractual services

  • Knowledge of budgets and cost analysis

  • Proven experience in operations and management of staff

  • Required experience in developing, promoting, and building key relationships with all key stakeholders

  • Knowledge of managed care, quality improvement, contracting

  • Experience establishing key processes and procedures

  • Prior project or contract management experience preferred

  • Previous experience working with brokerage model or large trip volume operations preferred

  • Must possess a valid driver’s license

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:
  • Ability to maintain high level of confidentiality

  • Ability to acquire in-depth knowledge of MTM and LAVTA operations

  • Ability to schedule, organize and prioritize multiple tasks

  • Excellent communication skills, verbal and written

  • Data analysis and interpretation skills, problem solving skills

  • Must be able to handle questions and resolve issues in a constructive manner

  • Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

What’s in it for you?
  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k)

  • Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or

Transit Job Listing - General Manager