Transit Systems 2018-06-01 2018-06-25

Transit Services Operations Manager

Company: Lane Transit District View more listings
Location: Eugene, Oregon
Job Status: Full-time
Job ID: 104376

This is an excellent career opportunity with a progressive and innovative transit organization that offers an attractive starting salary, an excellent benefit package, and equal opportunity. Lane Transit District values diversity at all levels of its workforce — women and minority applicants, including members of the LGBTQ community, are encouraged to apply.

Job Summary:
Under general direction, individuals assigned to this position direct the daily operations of the transit system, monitor operating costs, and work with the director of transit operations to analyze and reduce costs. Responsibilities include monitoring and overseeing supervisory staff, operators’ work performance, and evaluating system supervisors; monitoring efficiency of operator work assignments; preparing and managing budget; resolving personnel issues; ensuring labor contract compliance; serving as the department’s primary liaison with the Service Planning and Marketing departments on daily service issues; managing the drug and alcohol testing program; and providing backup to the public safety manager. Contract management and procurement knowledge are required. This position may assume duties of the director of transit operations as required.

Essential Job Functions:

General Management Functions

  • Monitor spending to ensure that expenses are consistent with approved budget.

  • Analyze expenditures, factors impacting operating costs, and other financial information in order to develop plans, policies, or budgets for improving services or cost effectiveness.

  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, and objectives.

  • Provide departmental leadership, supervision, and coaching for staff and promote effective employee relations:

    • Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

    • Participate in the selection process of new employees and recommend hiring, promotion, and salary adjustments of departmental staff.

    • Direct the continuous training and education of departmental staff, including designing and conducting training on various topics.

    • Monitor and influence optimal employee performance, provide regular feedback including formal evaluations, investigate problems, and manage disciplinary processes.

    • Develop a succession program, identifying key individuals for career advancement.

Departmental Management Functions
  • Direct daily operations of the transit system, projects, and services.

  • Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.

  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, and government regulations.

  • Collaborate with the Drug and Alcohol Program Administrator to ensure program compliance.

  • Serve on the Labor Management Committee. Ensure labor contract compliance and resolve grievances at the first level.

  • Serve as the department’s primary liaison with the Service Planning and Marketing departments with regard to day-to-day service issues.

  • Serve as external liaison with other agencies.

  • Participate in the transit operations management team (TOP), assume director of transit operations’ duties in their absence, and attend and participate in management level meetings.

  • Occasionally resolve customer problems.

Knowledge, Skills and Abilities:

  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.’

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and labor relations and negotiation.

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

  • Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software.

  • Law and Government — Knowledge of applicable regulations, laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. This includes drug and alcohol testing programs.

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Negotiation — Bringing others together and trying to reconcile differences.

  • Persuasion — Persuading others to change their minds or behavior.

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

  • Coordination — Adjusting actions in relation to others' actions.

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Time Management — Managing one's own time and the time of others.

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job are acceptable, which typically include:
  • Associate’s degree in business administration or public administration, with additional course work in supervisory training and transit operations. A Bachelor’s degree in a related field is preferred.

  • A minimum of three years of transit operations experience.

  • A minimum of three years of supervisory experience.

  • A valid Oregon driver’s license and a driving record acceptable to the District’s insurance carrier, or ability to attain within 30 days of employment.

This position is a full-time, exempt position, eligible for the regular administrative benefits package. The pay range is between $74,142.00 and $98,856.00 annually.

How to apply:
Visit our website: Submit your resume and complete the required application and assessments. This position closes on Sunday, June 24, 2018, at 11:59 p.m. For additional information call (541) 682-6100.

The Lane Transit District is an Affirmative Action/ Equal Employment Opportunity Employer.

Transit Job Listing - Transit Services Operations Manager