Transit Systems 2018-04-04 2018-05-09

Application Administrator

Company: Hampton Roads Transit View more listings
Location: Norfolk, Virginia
Job Status: Full-time
Job ID: 102692
Website: https://gohrt.com/

Hampton Roads Transit is seeking an Application Administrator to administrator HRT’s enterprise software systems and play an important role in technical software support and implementations. This person has responsibility for working with Application Services and IT staff to ensure enterprise applications operate in a manner that enables HRT staff to meet organizational goals for increased ridership and improved operational efficiency. This person must take a broad, cross-departmental view of the organization, understand transit, organizational and departmental policies, processes and procedures to leverage system capabilities and promote effective use of the enterprise applications to meet organization goals and needs.

Essential Job Functions: Serve as contact/liaison for functional users, the systems vendor(s), Application Services, and IT technical staff. Provide application-level expertise, bridging the gap between the user and Application Services staff. Work with Application Services staff in the technical support of multiple enterprise applications and Oracle databases. Troubleshoot systems issues. Provide recommendations to department managers and Application Services staff on departmental needs for additional training, report customizations, system enhancements, upgrades, etc. Have the ability to handle system security and user role profile management. Promote standardization across divisions in utilizing enterprise application systems. Have a detailed understanding of database technology and participate in systems conceptual design and planning activities. Assist with implementation activities such as: project meetings; review and approval of deliverable documents (detailed design specifications, test plans, schedule updates, etc.); system testing; user training; and system acceptance.

Knowledge, Abilities and Skills: Working knowledge of database architecture, terminology, processes and an understanding of database-based application system concepts. An understanding of transit scheduling concepts and operations dispatch functions is strongly desired. Direct experience administering transit-specific applications such as HASTUS and TransitMaster is strongly desired. Experience using GIS/mapping programs such as ESRI ArcView and MapInfo and geospatial analysis functions desired. Knowledge and use of SQL (Oracle). Ability to work independently and use good judgment in decisions affecting application administration. Strong analytical skills and excellent computer skills required. Strong organization, verbal & written communication skills, diplomacy and problem-solving skills are essential.

Software Knowledge: HASTUS, TransitMaster, Microsoft Excel, Crystal Reports and other report generation tools is desired

Education and Experience: BS in Computer Science, Systems Engineering, Information Systems or related field. Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS and TransitMaster. A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.

Unusual Demands: The nature of the job may require providing assistance to Enterprise Application users (primarily by phone, but occasionally in person) in the evenings and on weekends.

To view complete job description and to apply for the Application Administrator position, please visit our website at https://gohrt.com/about/employment/.

Hampton Roads Transit is an Equal Opportunity Employer

Transit Job Listing - Application Administrator