Transit Systems 2018-02-05 2018-03-12

Manager, Bus Operations

Company: TriMet View more listings
Location: Portland, Oregon
Job Status: Full-time
Job ID: 100803


Manage the daily operation of a fixed-route bus transportation station operation. Responsible for implementing strategies that result in cost effective, high quality service through effective leadership and operation systems management. Responsible for effectively managing employee and labor relations and individual and business unit performance to ensure optimum resource allocation and productivity.

Essential Functions

  • Maintain Bus Operator competency. Provide direct supervision and effective leadership of assistant managers including oversight of hiring, training and shift scheduling. Evaluate and monitor individual performance. Provide individual coaching, mentoring and counseling. Provide feedback and recognize achievement.
  • Develop and apply strategies and protocols to facilitate teamwork using a continuous improvement work model. Provide oversight on all shifts.
  • Develop a work environment that is inclusive, respectful and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations' issues.
  • Provide leadership to the operational team and provide employees clear communication and direction in regards to TriMet's goals and objectives. Collaborate, develop, recommend, communicate and evaluate new or revised policies, programs and procedures that impact operations and support of agency goals.
  • Responsible for performance management of staff and any associated employee or labor relations issues, including training and development, corrective actions, work improvement plans or disciplinary action as required, up to and including termination.
  • Establish, evaluate and ensure sustained excellence in operational performance through clearly defined objectives and metrics, regular monitoring of indicators and continuous involvement of staff. Develop and administer performance standards, policies and budget in accordance with department and agency customer service goals.

Position Requirements

  • Bachelor's degree in Public Administration, Transportation/Logistics, Transportation/Urban Planning or a related discipline.
  • A minimum of eight years total experience in a transportation, or service related industry with 3 years in an assistant manager level role in one of the following area: Control Center, Field Operations, and/or Transportation.
  • Intermediate skills with Word, Excel, Outlook, database applications and other software applications required.
  • Must possess valid Class C drivers' license and be able to obtain a Class B Commercial Driver's License, with passenger endorsement and without airbrake restriction.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

Transit Job Listing - Manager, Bus Operations