Transit Systems 2024-06-03 2024-07-08

Director of Rail Operations

Portland, Oregon

Job ID: 156512
Job Status: Full-time

TriMet in Portland, Oregon, is seeking a dynamic and experienced Director of Rail Operations to oversee all staffing and operational activities for rail transportation and field operations.

This role ensures safe, high-quality service delivery, manages emergent situations, and oversees planned service disruptions. The Director will collaborate closely with the Operations Command Center, Bus Operations, Maintenance, and other internal stakeholders on various agency projects. Key responsibilities include employee engagement and labor relations, rule compliance and management, resource allocation and oversight, and a dedication to making our community better.

Join TriMet and play a crucial role in leading the future of rail transportation. Apply today to make a meaningful impact on our community and service offerings.

The Director is responsible for managing all staffing and operational activities for rail transportation and rail field operations to ensure high quality service delivery. Responsible for responding to emergent situations as needed, as well as managing planned service disruptions and overseeing rail projects in collaboration with the Operations Command Center, Bus Transportation, and other internal stakeholders. Responsible for employee and labor relations, and monitoring of resource allocation and productivity of the operator workforce.

This role requires being in office five (5) days per week.

Essential Functions

  1. Responsible for the management of rail operational programs, including streetcar, rail field operations, and departmental staff. Responsibilities include setting of goals and performance objectives, and monitoring and adjusting as needed to achieve required results. Coordinates activities within rail operations to assure peak safety performance, operations efficiency, and productivity. Develop and deliver projects from inception to closeout, on time and within scope and budget. Manage and maintain cost effective delivery of all rail transportation services.

  2. Model, and hold staff accountable through open communication, employee participation, performance management, and professional development. Provide direct supervision and effective leadership of managers, assistant managers, supervisors, and operators, including oversight of hiring and training. Provide individual coaching, mentoring and counseling. Manage employee relations issues, including grievance handling, training and development, corrective actions, performance improvement plans, disciplinary actions, and terminations. Ensure appropriate delegation of related issues.

  3. Ensure effective leadership and management of all rail operations staff in support of agency goals, regarding safety, on time performance and customer service. Ensures coordination and cooperation between rail operations and other departments/divisions to support effective customer service. Develop a work environment that is inclusive, respectful, and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures, and labor agreement throughout the workforce.

  4. Develops recommendations and presentations to Executive Management on matters pertaining to rail operations, such as safety initiatives, operational changes, rule and process updates, incident investigation and response, long term strategies, and engineering project operations impacts.

  5. Responsible for performing and supporting Competency Management System assessments in OCC, Transportation, and Field Operations. Oversee rule compliance and shared information platforms.

  6. Collaborates in the development, implementation and administration of emergency service plans (accidents, emergencies, service disruptions, inclement weather, natural disasters and special events) and emergency service related communication for internal and external stakeholders. Assumes role as TriMet Incident Commander to advanced events, emergencies, or natural disaster. Investigator in charge of advanced rail incidents or accidents.

  7. Responsible for oversight of the management of track access and special events planning and execution.

  8. Responsible for providing oversight and coordination for planned rail disruptions, including working with other departments to ensure adherence of track maintenance and support rail-related capital projects.

  9. Represent TriMet with public and elected officials, business leaders, and community groups in coordination with the Public Affairs Division. Make presentations and provide media comment if requested and testimony as required in arbitration and/or civil courts, representing the agency and general public in all matters. Advance and protect the interests of the District and the general public in all matters.

  10. Control, monitor, and approve budgets and operational forecasts for department, including capital expenditures, labor resources, and materials and supplies (M&S); accountable for monitoring own department. Identifies opportunities for containing costs, and may be responsible for increasing revenue. Accountability for budget includes direct reports’ monitoring.

Position Requirements

A minimum of a Bachelor's Degree is required.

A Bachelor's or Master's degree in Public Administration, Transportation/Logistics, Transportation/Urban Planning is preferred.

A minimum of eight (8) years total credited experience, with five (5) years of progressive responsibility in rail operations, including managing union employees in a twenty-four hour, seven day a week operation.

Five (5) years progressive responsibility in rail operations, including managing union employees in a twenty-four hour, seven day a week operation.

Three (3) years in a managerial level role in Rail Operations required.

Must possess valid Class C drivers' license.

Or any equivalent combination of training or experience.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Type of Position / Grade / FLSA
Grade 20, Exempt, Non-Union, Full-Time.

Salary Range
Minimum: $135,157.00
Maximum: $202,735.00

Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.

Selection Process
Candidates will be selected based at a minimum on the result of:

1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check

Click here to apply:

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.

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Transit Job Listing - Director of Rail Operations