Reporting Responsibility:
Reports to the Chief Operating Officer
Primary Responsibility:
Ensuring that all operations in the assigned region are executed well by maintaining regulatory and contract compliance. Ensuring best-in-class customer satisfaction across all included markets. Providing sustainable growth through professional relationships and networking. Mentor and grow individual market leadership.
FLSA Status: Full-time, Exempt
About The Company
SilverRide is a pioneer and award-winning service focused on helping those with additional needs such as Seniors and clients going to/from medical procedures. We have provided hundreds of thousands of client rides since our founding in the 2000s. We help clients get things done, socialize and have enriching life experiences. This is accomplished via a door-through-door ride service, helping folks from inside their homes (maybe down stairs or in-and-out of a wheelchair), to the vehicle, and from the vehicle inside wherever they are going. This can include taking them to the doctor, grocery shopping, to a ball game, for a walk, out on a date — basically anything you can imagine a person might want. We have no client age restrictions, so folks of all ages with mobility challenges use our services. Check us out at www.silverride.com to learn more.
Essential Job Functions:
Create a team culture of extreme competency in the ride share model – including how to manage contracts, maintain Independent Contractor status, compliance with TNC / transportation regulations
Optimize productivity and efficiency in all markets through KPIs
Provide customer service and teach customer service that provides best-in-class service to our clients
Ensure each market is led by qualified, competent, and customer service-focused local leadership and create a system of accountability for local leadership
Manage any paratransit contracts in the assigned Region so that SilverRide maximizes profit while balancing operational efficiency and customer satisfaction and rider safety.
Grow revenue within the market and reduce waste.
Partner to create Standard Operating Procedures, Training curriculum, and policies to ensure staff are onboarded with the knowledge to correctly perform their job duties.
Streamline payroll operations as part of an overall strategy to create efficiencies across the team.
Provide excellent employee relations to all staff.
Plan and execute the launch of new markets – ensuring that critical deadlines are met and communication is seamless
Give feedback and support the internal team to improve operations throughout the Company.
Ensure SilverRide executives also have strong relationships with key local clients.
Direct management of market GMs and AGMs to ensure optimal performance, including hiring, terminations, and performance monitoring.
Other duties as assigned
Background and Experience:
Computer proficiency in Microsoft Suite, including a strong proficiency in Excel
Proficiency in Trapeze and ITCurves
Strong interpersonal, organizational, and customer service skills with the ability to work well within a team
Strong written and verbal communication skills
Good decision-making skills and response to high-pressure situations
Ability to escalate issues to senior leaders when roadblocks appear and comfort in asking for assistance to ensure projects continue to move forward in a timely manner
4+ years’ experience in paratransit operations
Educational Requirements: Bachelor’s degree required; Master's degree preferred
SilverRide reserves the right to revise job descriptions or work hours as required.
SilverRide is an Equal Opportunity Employer.
When applying, mention you saw this listing on TransitTalent.com.
