Transit Systems 2024-05-29 2024-07-03

Assistant General Manager of Transit Operations (Chief Operating Officer)

RATP Dev (for HNS Management Company Inc. dba CTtransit)
Hartford, Connecticut

Job ID: 156396
Job Status: Full-time

Reports to: General Manager (CEO) of H.N.S. Management Company, Inc. dba CTtransit

Direct Reports this position is responsible for: 4 Division Operations Managers, 4 Other Administrative personnel.

Essential Job Functions:

  • Develops and maintains a timely and accurate reporting system to inform the General Manager of division progress. Directly oversees all Transportation business units/functions, contracted services, and specialists, monitoring quality assurance and quality control, cost analysis and adherence, data management, long-range fleet requirements, long-range capital asset plan, maintenance information systems, and operational use of ITS and radio systems, and other related functions.

  • On-call 24/7 and notified of accidents and incidents involving client customers and employees. Notifies General Manager of major accidents and incidents.

  • Directs studies, investigations, and analyses at the direction of the General Manager, preparing verbal and written reports of findings and recommendations. Assists with the planning and oversight of client Bus Operations and Maintenance departments to ensure appropriate levels of service to the public; determines and implements short/long-term strategies needed to support agency goals and plans.

  • Develops and implements strategic business plans focusing on transportation needs in cooperation with internal and external stakeholders.

  • Must be goal-oriented and comfortable working autonomously.

  • Maintains, supports, and promotes a safe work environment. Ensures Operations/Maintenance safety training and enforces all employee and public safety regulations within the public transit system, contributing to coordinating Risk Management, Safety, and Security functions.

  • Assists in responding to the Federal Transit Administration (FTA) Triennial Reviews and provides essential support for National Transit Database (NTD) reporting and other operations technology projects.

  • Assumes the duties and responsibilities of the General Manager in the event of an absence and as required. Other duties and departmental supervision may be assigned. Contributes to ensuring that the EEO policies and programs are carried out.

  • Exhibits personal and professional integrity that is always consistent with the organization’s vision, mission, and goals.

  • Performs other job-related duties that are consistent with RATP Dev USA’s goals and objectives in support of the Connecticut Department of Transportation (CTDOT).

Duties and Responsibilities:
  • Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, and advance the goals and strategies of clients.

  • Demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.

  • Demonstrated ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.

  • Demonstrated ability to manage people in a large organization’s operational and corporate support programs.

  • Demonstrated ability to budget, plan, and allocate corporate resources in a large organization.

  • Demonstrated ability to exercise critical thinking, analysis, and managerial judgment.

  • Demonstrated ability to inspire, create, and establish effective working relationships with peers, staff, customers, and diverse constituents.

  • Ability to develop and implement strategic plans.

  • Ability to effectively organize, assess, and produce various written materials for different audiences to consistently meet deadlines.

  • Ability to communicate effectively with diverse audiences concerning operation issues, including the media and external stakeholders.

  • Ability to establish and maintain productive working relationships with employees, consultants, and the public, including those from culturally diverse backgrounds, older adults, persons with disabilities, or other vulnerable populations.

  • Ability to convey confidence and self-awareness about interpersonal and communication skills.

  • Ability to establish credibility and influence constituencies quickly.

  • Demonstrated ability to lead the implementation of strategic and operational initiatives.

  • Demonstrated skills in managing large, complex organizations that are multi-modal, decentralized, and use multiple technologies.

  • Demonstration of intense commitment to customer service. Results orientation with a strong work ethic in a multi-tasking environment.

  • Must be able to work various hours more than eight (8) hours per day, seven (7) days per week.

  • Must be available twenty-four (24) hours daily to respond to and manage emergencies as needed.

  • Ability to work a flexible schedule that may include evenings and weekends.

  • Must be able to work in various types of weather conditions. Extended periods sitting at a table, desk, or workstation with the use of a computer; normal visual acuity and field of vision; hearing, speaking, and color perception; work involves periodic bending, stooping, reaching, standing, and walking; requires skill in operating office machines and equipment; periodic need to carry items for short distances weighing up to 10 lbs.

Education and Experience:
  • Requires eight (8)+ years of total experience managing in an executive or senior-level position in the operations and maintenance areas of a multi-modal urban transit system with a unionized workforce.

  • Experience coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.

  • Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, and advance the goals and strategies of RATP Dev USA and CTDOT.

  • Experience with the operation and maintenance of alternative fuel source vehicles preferred.

  • Experience within public transit or transportation industry is required.

  • Excellent interpersonal and public communication skills.

How to Apply:
For more information, complete brochure and job description click here.

To apply for this position, please visit the website at: https://careers.ratpdevusa.com/en/annonce.

When applying, mention you saw this listing on TransitTalent.com.

Transit Job Listing - Assistant General Manager of Transit Operations (Chief Operating Officer)