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Title: | Operations Manager | |
Company: | National Express Transit | |
Location: | Phoenix, Arizona | |
Job Status: | Full-time | |
Job ID: | 96892 |
Responsibilities:
• Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
• Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
• Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
• Oversees compliance with state and federal regulations
• Attends meetings with customers and represents company in professional manner
• Prepares and submits required customer-related reports in a timely manner.
• Documents and manages customer or employee complaints and review customer survey data
• Responsible for knowledge of CSC contracts and accompanying operational requirements.
• Collects and audits employees' time sheets.
• Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
• Examines and reviews the daily exception report.
• Approves all expenditures in accord with company guidelines.
• Ensures the effective utilization of vehicles.
• Oversees the optimization of vehicle routing
Requirements:
• High School diploma or equivalent. Some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• Supervisory experience preferred; specifically experience supervising/training a driver workforce
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Possess a valid Commercial Driver’s License with appropriate endorsements
• Bilingual abilities a plus
For additional information about the opportunity please contact Alexandria Woodruff via email [email protected]