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Title: |
Dispatch Team Leader |
Company: |
Global Contact Services
|
Location: |
Medford, Massachusetts
|
Job Status: |
Full-time
|
Job ID: |
89674 |
Primary Responsibilities: - Lead Dispatchers are responsible for training and supervising dispatchers.
- Duties and responsibilities include: Assure quality of dispatch operations including monitoring Dispatchers
- Coach dispatchers to resolve performance issues and compliance with the MBTA policies and procedures
- Manage attendance, retention, quality, performance and adherence to company and client standards for a team of associates.
- Manage team breaks, lunches, and non-productive times to insure maximum available productivity
- Provide encouragement and motivation to associates on a consistent basis to maintain excellent performance and quality.
- Manage programs to goal and promptly communicate changes to associates and management staff.
- Counsel, coach and discipline associates using the establish policies and processes when necessary.
- Confirm the accuracy of payroll hours for each team member.
- Maintain the work schedule and track the schedule adherence of each associate.
- Provide constant communication with all departments.
- Ensure associates conform to all local, state and federal guidelines and laws relating to teleservices including the Americans with Disabilities Act.
For immediate consideration, please forward your resume to
[email protected]
When applying, mention that you saw this opening listed at TransitTalent.com.