Transit Systems 2017-10-11 2017-11-15

Chief Operations Officer

Company: C-TRAN View more listings
Location: Vancouver, Washington
Job Status: Full-time
Job ID: 97172


Equal Opportunity Employer

POSTED: October 6, 2017

JOB CODE: 17-27 (Exempt)

TITLE: Chief Operations Officer

SALARY RANGE: $8,280/month - $10,019/month

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APPLICATION DEADLINE: Open until sufficient applications are received. May close at any time without notice.


The Chief Operations Officer is responsible for supporting, coordinating, and administering various activities in the Operations Department at the Executive Team level. This Position also provides support to other departments in any form deemed necessary by the Executive Team or the Chief Executive Officer.


The incumbent will perform a wide diversity of work situations involving a high degree of complexity, determine own practices and procedures, and contribute to the development of new concepts with Executive oversight. Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

Supervision is exercised over represented and non-represented Operations Department Staff to include Managers, Supervisors, Operators, and others as assigned engaged in all aspects of the department’s divisions.


The following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:

Directs and controls all activities of operations to include bus, ADA and accessible services, various performance and service contracts, and any future modes of surface transportation.

Evaluates all functions of operations to ensure compliance with established standards and regulations, efficiency of service delivery, and ensure that expenses are consistent with operating budgets.

Evaluates, counsels, and directs Operations Department Staff. Provides guidance, assistance, and direction for employee activities and projects. Empowers subordinate managers to lead divisions effectively and efficiently while consulting operations work units. Accounts for variances and implements any necessary corrective action.

Develops and executes strategies and resolutions for major financial issues in the annual budget cycles and long-range planning. Oversees the development and recommendations for approval and administration of fiscal budgets; directs and monitors expenditures in accordance with the approved budgets. Recommends ways to enhance operation effectiveness, contain costs, and improve efficiencies.

Provides leadership in labor negotiations processes; participates in the hiring, discipline, and termination of department staff; and directs the administration of the department employee performance evaluations.

Administers labor agreements within the Operations Department.

Decides or delegates action concerning Union Grievances.

Recommends courses of action to the Chief Executive Officer and potentially the Board of Directors on matters affecting Operations and the Agency.

Complies with all requirements as requested by the Chief Executive Officer and the Board of Directors in an efficient and professional manner.

Performs work in compliance with safety and security policies.

Presents programs and information to employees, professional organizations, governmental and regulatory agencies, and the general public.

Maintains confidential information.


Serves on special tasks forces as required.

Participates in community activities to promote transit on off-duty hours.

Models and ensures exemplary internal and external customer service.

Attends and participates in special agency recognition events.

Performs other duties as assigned.


Directly supervises one or more employees.

Applies Supervisory Responsibilities according to organizational policies and applicable laws.

Interviews, hires, and trains employees; plans, schedules, assigns, and directs work; sets goals for the staff; evaluates and manages employee performance; addresses complaints and resolves employee issues.



Effective techniques in advancing projects toward successful completion.

Transit programs and operations, transportation economics, and finances.

Business administration and management principles, labor relations, and personnel management.

Operating and capital budgeting and financial controls.

General computer programs, internet, e-mail, software for word processing, spreadsheets, communications, business systems, inventory, procurement, budgeting, and transportation applications.


Excellent verbal and written communications skills, including the ability to speak before groups.

Analytical skills showing sound judgment and decision-making.

Conflict management, problem-solving skills, and a desire to exceed customer expectations.

Assessment of Employee Skills: mentors, coaches, delegates, and supports employee development.

Exhibits and values commitment, leadership, accountability, diversity, integrity, and responsibility.


Develop operational strategies to maximize customer needs without sacrificing customer service, or efficiency.

Interpret Labor Contracts and Agreements.

Demonstrate a collaborative orientation, with outstanding diplomacy, analytical, and organizational skills.

Demonstrate and show evidence of excellent financial skills and strong business acumen.

Network and build strong business and community relationships.

Recognize the challenges of a governmental agency and the constraints under which it operates, such as Union rules and organizational framework.

Compose clear and precise reports and documents.

Optimize time and efficiency while managing multiple priorities.

Counsel and/or advise all levels of employees.

Read and evaluate technical data, journals, abstracts, financial reports, and legal documents.

Speak effectively and persuasively before an audience such as the Executive Committee, regulatory groups, and employees.

Utilize a wide range of intellectual and problem solving techniques when directing and coordinating programs, projects, and major activities.

Multi-task, plan and measure results, create and analyze data.


Bachelor’s degree from an accredited four (4) year college or university is preferred. Requires at least five (5) years progressively responsible experience sufficient to demonstrate complete competency and knowledge of the principles of operations management.

Requires at least three (3) years in a managerial capacity in a unionized environment.

Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Public sector management experience preferred.


Regular, dependable attendance is required.

A valid driver’s license from state of residence and a good driving record is required. The ability to obtain or currently possess a Commercial Driver’s License (CDL) preferred.

Must be able to comply with C-TRAN’s nonsmoking policy and function in a nonsmoking work environment.

Must maintain a physical condition, which, either with or without accommodation, allows completion of all essential duties.

If selected for the position, documentation that you are a United States citizen or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.

If selected for this position, employment will be conditional pending completion of a criminal background investigation.


The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.

Transit Job Listing - Chief Operations Officer