District Manager of Call Center Operations

Company: First Transit View more listings
Location: Glen Ellyn, Illinois
Job Status: Full-time
Salary: Not Specified
Job ID: 89618
Website: https://apply.firstgroupcareers.com/vacancy/10068/description

District Manager – Paratransit Call Center Operations

First Transit is conducting a search for a District Manager of Call Center Operations based in Glen Ellyn, IL. As a viable candidate you must have a strong proven record of success managing multiple Paratransit Call Centers. We place emphasis on professional development and reward those who contribute growth to the company.

Responsibilities:

• Ensuring escalated customer satisfaction issues are met and are in line with customer service standards and metrics.

• Coordinates prospective business with the Business Development team.

• Maintains compliance standards with contracts.

• Helps drive revenue growth.

• Maintains a working knowledge of Medicare and Medicaid.

• Implements activities designed to attract, develop and retain a diverse work team.

• Ensures action plans are implemented to meet service and productivity goals.

• Develops and maintains strong customer relationships for each contract.

• Works with leadership in providing help to underperforming locations.

• Responsible for process improvement, staff management and coaching.

• Drives other projects as requested by Sr. Leadership.

Requirements:

• 5 years related experience with transportation in some form. For example, providing Medicaid trips, paratransit call center experience, public transit experience, working with MCO’s and providers etc.

• Experience with prior authorization non-emergency transportation services.

• Minimum 2-3 years of experience managing multiple call centers.

• Exceptional focus on customer service.

• 4 year degree preferred.

• Ability to succeed in a metrics driven environment.

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry. Equal Opportunity Employer.

When applying, mention you saw this opening listed at TransitTalent.com.

Job Listing - District Manager of Call Center Operations